Plans and capacity
Starter, Professional and Business include the same connected specification workflow, with different user, active-project and storage limits. Custom plans are arranged with RP Solutions.
Currency, billing and tax
Online subscriptions are priced in USD with monthly or annual billing. Prices are shown excluding tax unless stated otherwise. The recurring total, billing interval and applicable tax are confirmed in Stripe Checkout before purchase. Company currency used for project quotations and documents is configured separately and does not change the subscription currency.
Trial and renewal
Your selected plan’s trial length appears during signup. A payment method is required. Checkout confirms the trial end date and recurring charge; cancel renewal before the trial ends to avoid the subscription charge. Paid subscriptions renew at the selected interval unless renewal is cancelled.
Invoices and payment details
An authorized workspace owner or administrator can use the secure Stripe billing portal to access invoices, update customer and payment details or cancel renewal for an online subscription. Customers are responsible for maintaining a valid payment method and accurate billing and tax information.
Users, storage and plan changes
Supported online subscriptions can add user seats and 10 GB storage packs. Review the prorated adjustment before confirming an add-on. Contact RP Solutions for plan or billing-interval changes, or for manual and complimentary subscriptions.
Cancellation
Online customers may cancel renewal through the billing portal. Cancellation takes effect at the end of the current paid billing period, and access continues until then unless the account is suspended for another reason. Cancelling renewal does not immediately delete the workspace. Customers should export information they need before access ends.
Refunds
Subscription payments are non-refundable once a billing period begins, and unused time on monthly or annual plans is not refunded or credited. Exceptions may be made where required by law, for a confirmed duplicate charge or for a verified billing error. Cancelling an annual subscription prevents its next renewal but does not create a prorated refund for the current year.
Failed payments
If a payment fails, Stripe may retry the payment and send billing notices. RP Solutions does not promise a fixed payment grace period. Workspace access may be temporarily suspended when Stripe marks the subscription past due, unpaid or paused. Data remains preserved while payment is being resolved, and access may be restored after successful payment and subscription reconciliation.
Access and data after subscription
When a subscription ends, the workspace is closed and customer data is normally retained for 90 days for retrieval or reactivation. It may be permanently deleted after that period. Billing, tax, consent, security and audit records may be retained longer where legally or operationally required. Contact RP Solutions promptly if an export is needed; recovery cannot be guaranteed after the retention period.
Support and policy changes
Contact info@rpsolutions.ae with billing questions. RP Solutions may update plans, prices or this Policy for future billing periods. Customers will receive reasonable advance notice of a material change affecting an existing paid subscription and may cancel renewal before the changed terms take effect.